1. Who we are
These terms are between you (the buyer of a deployment) and Michael Heredia, a solo operator doing business under that name, reachable at info@michaelheredia.com. Throughout this document "I", "me", or "my" refers to Michael Heredia.
2. What I provide
Each product on the site (Telegram AI Agent, Discord AI Agent, Slack AI Agent — Enterprise, AI Receptionist) is a hand-deployed AI agent service. That includes:
- Creating and configuring the bot/agent on the platform listed (Telegram, Discord, Slack, or your phone line).
- Deploying it to a server you control, in accounts you own, with API keys you provide.
- A private onboarding call (typically 30 minutes) where I walk you through every command and configuration.
- A direct-line support window (30 days standard, 45 days for founding clients) for setup follow-up, fixes, and small adjustments.
Anything not listed above — major feature changes after the initial deployment, new integrations, ongoing content production, multi-month retainers — is out of scope unless we agree separately in writing.
3. What you provide
To deploy your agent I need you to supply:
- An account on the chosen platform (Telegram, Discord, Slack workspace) where the bot will live.
- A server you own (typically a small VPS around $10–30/month; I'll recommend one and walk you through setup).
- API keys for any AI providers you'll use (Anthropic / OpenAI / xAI). For the receptionist: a Google account for calendar/email and either an existing business phone number to port to Twilio or willingness to provision a new Twilio number.
- The information needed to configure the agent for your business — your hours, services, voice and tone preferences, any project rules.
If you can't provide one of these (e.g., your platform account is restricted, your API key gets revoked, your VPS is misconfigured by a third party), I can't complete the deployment. We'll work it out case by case, but those delays aren't my fault and don't trigger a refund on their own.
4. Pricing, payment, taxes
Prices listed on the site are one-time and paid via Stripe at checkout. They cover the deployment and the included support window. They do not include:
- Your monthly VPS fees (paid directly to your hosting provider).
- AI provider usage charges (Anthropic, OpenAI, xAI — billed against your own API accounts).
- Twilio fees for the receptionist (phone number rental + per-minute charges).
- Any taxes or fees your jurisdiction levies on digital services. You're responsible for those.
Currency is US dollars. Payment is collected and processed by Stripe; their terms govern the payment transaction itself.
5. Intellectual property
The deployment is yours
Once your deployment is delivered, the configuration files, prompts, wiring, and any custom code I write specifically for your business are yours. You can keep running them after the support window closes, modify them, hand them to another developer, or take them anywhere.
The underlying templates are mine
The base templates, frameworks, methodology, and patterns I use across multiple clients remain my intellectual property. You don't get a license to re-sell those templates as your own product.
Third-party components
The AI models (Anthropic Claude, OpenAI Codex, xAI Grok), payment processor (Stripe), platform APIs (Telegram, Discord, Slack), and hosting infrastructure (Cloudflare, your VPS provider) are governed by their respective terms, not mine.
6. AI model behavior — what I can and can't warrant
The agents are powered by third-party large-language and voice models I do not own or operate. I configure them carefully and test them thoroughly before handoff, but:
- I can't warrant the model's outputs will be accurate, appropriate, or fit for a specific purpose every single time.
- I can't warrant the model providers' availability — if Anthropic, OpenAI, xAI, or Twilio has an outage, your agent is affected.
- I can't warrant the agent's behavior across model upgrades — if Anthropic ships a new Claude version that changes how the agent responds, that's downstream of me.
What I can warrant: the deployment will work as described on the product page at the moment of delivery, and I'll be reachable through the support window to fix breakage that's reasonably my fault.
7. Acceptable use
You agree not to use a deployment for anything illegal in your jurisdiction, or for harassment, fraud, scams, mass unsolicited outreach (spam), impersonation, or any use that violates the terms of the platforms it runs on (Telegram, Discord, Slack, Twilio, Anthropic, OpenAI, xAI). If you do, I reserve the right to walk away from the engagement without a refund.
8. Confidentiality
I see business information during onboarding (your services, hours, clients, sometimes private docs). I treat it as confidential. I don't share it, sell it, or use it for anything other than deploying and tuning your agent. If you want a separate NDA signed, just ask — happy to.
9. Limitation of liability
To the maximum extent allowed by law, my total liability for any claim arising out of these terms or your use of the deployment is capped at the amount you paid for the deployment in question. I'm not liable for indirect, incidental, consequential, special, or punitive damages (lost profits, lost data, business interruption, etc.) — even if I was told they might happen.
Some jurisdictions don't allow these limitations. If you live in one of those, the limitations above apply to you only to the maximum extent permitted in your jurisdiction.
10. Refunds
Refund terms will be published at /refunds once finalized. Until then, refund requests are handled case by case — email me at info@michaelheredia.com and we'll work it out fairly.
11. Changes to these terms
I may update these terms over time. The "Last updated" date at the top reflects the most recent revision. Material changes won't retroactively apply to a deployment you've already paid for — they only apply to engagements that start after the revision date.
12. Governing law and disputes
These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law principles. Any dispute we can't resolve directly goes to the courts located in Texas. Before anyone files anything, we agree to try to resolve it in good faith by email or call first.
13. Contact
Questions, concerns, or anything that needs clarification: info@michaelheredia.com.