The deployment guarantee
Every deployment ships against the scope on its product page plus whatever we agree on the onboarding call. For 45 days after go-live, if it isn't doing what we scoped, I fix it — free. A broken booking flow, a wired integration that stops writing to your calendar or CRM, the agent mishandling a case we agreed it should handle: you email me, I fix it.
This is a fix-it guarantee, not a "set it and never hear from me again" one. The whole point of a hand-deployed setup is that the operator who built it is reachable when something needs adjusting.
What the guarantee covers
- The deployment performing as described on its product page at the moment of delivery.
- Breakage that's reasonably my fault — a misconfiguration, a wiring mistake, a flow that doesn't match what we scoped.
- Small adjustments and tuning during the 45-day window.
What it can't cover
Some things are genuinely outside my control, and I won't pretend otherwise:
- Third-party outages and changes. If Anthropic, OpenAI, xAI, Twilio, or your booking software has an outage or changes its API, your agent is affected downstream of me. I'll help you adapt, but I can't warrant their uptime.
- Usage costs. Your VPS, AI-provider usage, and Twilio fees bill to your own accounts and aren't refundable by me.
- Inputs you control. A revoked API key, a restricted platform account, or a VPS misconfigured by a third party can block a deployment — those delays aren't my fault.
- Out-of-scope work. New features, new integrations, or changes beyond the original scope are separate work, not guarantee fixes.
Refunds
Because each deployment is custom work delivered against an agreed scope, I don't offer automatic money-back refunds once a deployment is live and working as described — the guarantee above is how I make it right instead.
But fair is fair. If I can't deliver what we scoped — and it isn't blocked by something on your side — and I can't fix it within the window, you don't pay for a broken thing: I refund the deployment fee for that product. If you've paid and we haven't started, you can cancel for a full refund. Anything in between, email me and we'll sort it out fairly and fast.
How to use it
Email info@michaelheredia.com (or tap WhatsApp on this page) with what's not working — I read everything myself. This page sits under the Terms of Service; where they overlap, the Terms govern the legal specifics.