AI Receptionist for Auto Repair Shops
A tech under a car can't answer the phone. The shop down the street can.
A 24/7 AI phone system for auto repair shops. Answers while your techs are under cars, handles 'is my car ready?' status calls, and books the new customers who'd otherwise call the shop down the street.
What this fixes
- ×Every ring is a choice: crawl out from under the car and lose 10 minutes of flagged time, or let a new customer go to voicemail and then to your competitor.
- ×'Is my car ready?' calls are half your phone volume. Each one interrupts a bay to answer a question your shop system already knows.
- ×A new customer with a check-engine light calls 2-3 shops and books with whoever answers. Voicemail means you were never in the running.
- ×Appointment scheduling happens between jobs, so callers get rushed answers or no answer — and drop-off mornings turn into a counter pileup.
What it actually does
- ✓Answers every call within 2 rings while your techs stay on flagged hours — no more choosing between the bay and the phone.
- ✓Handles status calls from your shop-management data (Shop-Ware, Tekmetric, Mitchell 1): 'in diagnosis', 'waiting on parts', 'ready at 4' — without interrupting a single tech.
- ✓Captures new-customer intake — vehicle, symptoms, urgency — and books the appointment with the details already on the ticket.
- ✓Texts customers pickup-ready notifications and appointment confirmations, which cuts the status-call volume at the source.
The cost math
When this isn't the right first move
If your shop-management system is a paper ticket and a whiteboard, the status-call workflow can't pull live data — start with Tekmetric or Shop-Ware (or at least digital tickets), then add the phone layer.
Estimate approvals and upsell conversations stay human. The AI books the car in and answers status; your advisor still sells the brake job. That's a feature, not a gap.
- 2-8 bay independent shops where the phone competes with wrench time
- Shops already on Tekmetric, Shop-Ware, or Mitchell 1 with clean ticket data
- Owners who know they're losing new customers to whoever answers first
- Dealership service departments with staffed BDC call centers
- Mobile mechanics who answer their own phone between jobs without losing work
Want this for independent auto repair shop owners?
Send me your workflow and I'll reply with a one-page deploy plan — or tell you to fix something else first.